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Windows 8.1 App crash at start

Discussion in 'Windows' started by caglarenes, Jul 13, 2016.

  1. caglarenes

    caglarenes

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    My app was passed certification and released. There wasn't any error in Visual Studio tests. After release, I download it from Windows Store but I can't start it. It stucks before Unity Splash Screen.

    I use Unity 5.3.5p7 and build in Visual Studio Update 3 / Windows 10
    Problem occurs in Windows 8.1 PC build ( not Universal 8.1, I made separate build for phone and PC).
    I don't know what will happen in Windows Phone 8.1. I don't have physical device. In emulator, everything was good.

    Here my crash logs from Windows Event Viewer. ( some little texts are in turkish, sorry for that but they are not very important i think. I basically translate it.)

    Source: Application

    1000 2 100 0x80000000000000 730 Application Deneme - 2048 Defeater.exe 1.0.0.0 577fe647 UnityPlayer.dll 5.3.5.0 577d1af6 c0000005 005f36a8 1404 01d1dd402e7aeb7c C:\Program Files\WindowsApps\58778Kayitsizlik.2048Defeater_1.1.3.0_x86__mmxpfhx1hnrtm\2048 Defeater.exe C:\Program Files\WindowsApps\58778Kayitsizlik.2048Defeater_1.1.3.0_x86__mmxpfhx1hnrtm\UnityPlayer.dll 6c8037ef-4933-11e6-8253-08606ee86959 58778Kayitsizlik.2048Defeater_1.1.3.0_x86__mmxpfhx1hnrtm App

    Source: .NET Runtime

    1026 2 0 0x80000000000000 729 Application Deneme - Uygulama(Application): 2048 Defeater.exe Framework Sürümü(Framework version): v4.0.30319 Açıklama: İşlenmeyen bir özel durum nedeniyle işlem sonlandırıldı. (Operation was stopped for special case) Özel Durum Bilgisi(Special case information): özel durum kodu(Special case code) c0000005, özel durum adresi(Special case address) 6BF936A8 Yığın(batch)

    Source: Windows Error Reporting

    1001 4 0 0x80000000000000 731 Application Deneme - 133357404204 5 MoAppCrash Kullanılamıyor 0 58778Kayitsizlik.2048Defeater_1.1.3.0_x86__mmxpfhx1hnrtm praid:App 1.0.0.0 577fe647 UnityPlayer.dll 5.3.5.0 577d1af6 c0000005 005f36a8 C:\Users\Enes\AppData\Local\Temp\WER9B35.tmp.WERInternalMetadata.xml C:\Users\Enes\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_58778Kayitsizlik_884acf65e691848ed765f59cdf7efc25a3ebd_3a85f506_08f29e52 0 6c8037ef-4933-11e6-8253-08606ee86959 0 c11b4289fec65d7ebcb5db9e6614a8e7


    Here is my app link if you want to see problem:

    https://www.microsoft.com/en-us/store/apps/2048-defeater/9nblggh5tgqm
     
    caglarenes, Jul 13, 2016
    #1

  2. Tautvydas-Zilys

    Tautvydas-Zilys

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    Tautvydas-Zilys, Jul 14, 2016
    #2

  3. caglarenes

    caglarenes

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    caglarenes, Jul 14, 2016
    #3

  4. Tautvydas-Zilys

    Tautvydas-Zilys

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    Hmm, could you also send me the player log from "%localappdata%\Packages\<Game_Package_Name>\TempState"?

    Also, I suppose the game does not crash when deployed from Visual Studio?
     
    Tautvydas-Zilys, Jul 14, 2016
    #4

  5. caglarenes

    caglarenes

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    Yes. It don't crash when I run it from Visual Studio "Local Machine". I use Visual Studio 2015 Update 3 and Windows 10.

    It only crash when I download it from Windows Store like a customer, to my old Windows 8.1 computer.
     

    Attached Files:

    caglarenes, Jul 15, 2016
    #5

  6. Tautvydas-Zilys

    Tautvydas-Zilys

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    Tautvydas-Zilys, Jul 15, 2016
    #6

  7. caglarenes

    caglarenes

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    It work only first time. I don't know why. After that in Debug mode it gives error. In master mode, it crash same way.
    After that I always get error from Visual Studio.

    Edit: I attached error screenshots to the message.
     

    Attached Files:

    Last edited: Jul 15, 2016
    caglarenes, Jul 15, 2016
    #7

  8. Tautvydas-Zilys

    Tautvydas-Zilys

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    What kind of error do you get in debug mode?
     
    Tautvydas-Zilys, Jul 15, 2016
    #8

  9. caglarenes

    caglarenes

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    Oh, also that problems are happen in empty project. I send some screenshots, if you want another information, I will send you. My empty project was build for Windows 8.1 and testing in remote 8.1 PC
     

    Attached Files:

    caglarenes, Jul 15, 2016
    #9

  10. caglarenes

    caglarenes

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    Release mode errors look like debug mode. Only change is:
    "Exception thrown at 0x66224C1F (UnityPlayer.dll) in New Unity Project 1.exe: 0xC0000005: Access violation reading location 0x000000AD"

    In master mode, it crash without any warning and give that console.
     

    Attached Files:

    caglarenes, Jul 15, 2016
    #10

  11. Tautvydas-Zilys

    Tautvydas-Zilys

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    Do you have some kind of antivirus software running on that machine? That sounds almost like something is corrupting the game installation. The crash dump you sent me showed that it for some reason failed to load lightmap manager...
     
    Tautvydas-Zilys, Jul 15, 2016
    #11

  12. caglarenes

    caglarenes

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    I close them. Same result. I tried my app in another 8.1 computer. I will send you another crash and player log. Maybe it will help.
    https://www.dropbox.com/s/jbfkpakzb2iuedw/2048 Defeater.exe.4804.zip?dl=0

    Do you think will 5.3.5p8 or 5.4.0f1 solve my problem? I don't see any fixes about my problem but I'm gonna try.

    Also I send my project files with Bug Reporter. Case code 813882.
     
    caglarenes, Jul 15, 2016
    #12

  13. Tautvydas-Zilys

    Tautvydas-Zilys

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    Is this crash dump from another computer?
     
    Tautvydas-Zilys, Jul 15, 2016
    #13

  14. caglarenes

    caglarenes

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    Yes. Also I tried my "Remote Machine" test on this computer. Because I can't use my new Virtual Studio installed machine and old 8.1 machine same time because lack of hardware. I find another 8.1 PC. My new crash logs and remote machine tests are from here. First crash log is from old computer.
    Sorry for confusion. My English level is not good.
     
    caglarenes, Jul 15, 2016
    #14

  15. Tautvydas-Zilys

    Tautvydas-Zilys

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    Could you try seeing whether the standalone player crashes on those machines too?
     
    Tautvydas-Zilys, Jul 15, 2016
    #15

  16. caglarenes

    caglarenes

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    Yeah. I make x86 and x86_64 builds. Both of them work well in Windows 10. x86 build works in Windows 8.1 but x86_64 build crashes in my two Windows 8.1 computer. Unity generate crash logs. I added them
     

    Attached Files:

    caglarenes, Jul 16, 2016
    #16

  17. caglarenes

    caglarenes

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    caglarenes, Jul 16, 2016
    #17

  18. Tautvydas-Zilys

    Tautvydas-Zilys

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    Tautvydas-Zilys, Jul 18, 2016
    #18

  19. caglarenes

    caglarenes

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    I didn't try in 5.3.5p8 but in 5.4.0f1, there isn't any problem. Thanks a lot.
     
    caglarenes, Jul 30, 2016
    #19