Unity Ads Statistics. No impressions but I KNOW there are impressions.

My game, Just Ski, just released on June 5th. My statistics for Unity ads on June 6th is showing zero impressions even though I have 500 plus users and I have confirmed ads are showing as expected on my android test device.

If I download a cvs report I see this:


Why does this show 322 ad requests and available but 0 started, 0 views??? I don't get it. This is very frustrating.

As I said, the statistics on the Unity ads statistics dashboard shows 0 impressions for June 6. How do I fix this???

 

Likely you are not using the correct/expected game id. Depending on how you have integrated, the game id either is shown under Advanced section of Services window in Unity (https://docs.unity3d.com/Manual/UnityAdsHowTo.html) or you provide it when you call Advertisment.Initialize().

Please verify that the game id on dashboard https://dashboard.unityads.unity3d.com matches the game id used in game.

/Rasmus

 

I am using the built-in integration. The Game Id (1363196) in Unity on the Services tab does match that on the Unity Ads portal. I checked and double checked that.

I got my stats now for June 7th and they show:

6/7/2017 1363196 Just Ski 851 851 0 2 2

Which is 851 adrequests, 851 ads available, 0 revenue, 2 started, 2 views.

The 851 sounds about right, but why just the 2 started and 2 view. If 851 ads were requested and available why would there only be 2 started and 2 views?

Like I said, I know the ads work on my test device. I see REAL ads when I expect to see them. I just don't understand the discrepency between ad requests/available and started/views.

-Jeff

 

Here is the code I use to show ads:

Code (CSharp):

1.      
2.     public void Show()
3.     {
4.         if(Advertisement.IsReady())
5.         {
6.             ShowOptions options = new ShowOptions();
7.             options.resultCallback = HandleShowResult;
8.  
9.             Advertisement.Show("", options);
10.         }
11.     }
12.  
13.  
14.     private void HandleShowResult (ShowResult result)
15.     {
16.         switch (result)
17.         {
18.         case ShowResult.Finished:
19.             if(AdClosed !=null)
20.             {
21.                 LevelLoadCount = 0;
22.                 AdClosed();
23.             }
24.             break;
25.         case ShowResult.Skipped:
26.             Debug.LogWarning ("Video was skipped.");
27.             if(AdClosed !=null)
28.             {
29.                 LevelLoadCount = 0;
30.                 AdClosed();
31.             }
32.             break;
33.         case ShowResult.Failed:
34.             Debug.LogError ("Video failed to show.");
35.  
36.             break;
37.         }
38.     }
39.  

 

Still looking for some answers on this... Anyone have any ideas?

 

I think this issue is the same or related: https://forum.unity3d.com/threads/any-reason-why-players-dont-see-ads.472913/

 

Unity has to look at google and mirror their method. They are on the right track by offering ads but late reporting is going to lose them business. I hope your resolve this soon. They have the brains to do it.

 

Is there any news?
Can't believe there's no solution, it's a really serious problem!!!

 

@feiwu, are you experiencing this issue? Typically it happens if game somehow is using incorrect game ids when initializing the Unity Ads SDK. Please contact our support at unityads-support@unity3d.com in that case

Thanks,
Rasmus

 

Same problem :-( Ads was working well, but several weeks back no impressions. I didn't change anything in my code. Any tip for another ad service?

 

same problem here almost 5 apps

 

I fixed my problem with Unlink project and relink again in Services panel.

 

Perhaps by removing the tick on "Test Mode".

 

Did you resolve this? i am having same problem.

 

I have this problem too. My app ads statistics show good during test, for example 33 requests, 34 impressions. But now, after one month of release, 200 users, 20 request/day but only 0 - 3 impressions.

 

i am facing same issue still. how did you initialize game id in ads script?

 

same prob

 

Can you tell more about what you did?