Unity Ads server returned no fill, no ads to show

Ads are not showing in my project now. I always get a log like this:

com.unity3d.ads.api.Sdk.logInfo() (line:68) :: Unity Ads server returned no fill, no ads to show
Ads are now in production mode.

Ads are initialised successfully. But Advertisement.IsReady("placement_id") is always returning false. out of 100 times when I call for an ad, ads are showing less than 2 times.

Is this issue of the unity Ads server?

 

https://unityads.unity3d.com/help/faq/monetization#why-am-i-only-seeing-2-or-3-ads-at-a-time- ?

/Rasmus

 

@rasmus-unity today I have only seen 1 video ad from unity ads in my game. This is seriously an issue. Can you please tell me why this happens?

 

There shouldn't be any problems with network, and just verified that I could at least get 3 ads shown here.

Can you provide us following info?
- Country
- Device model/OS version
- Unity/Ads SDK version

Thanks,
Rasmus

 

Ads show only first time in the game and Network speed is fine. We had observed few things regarding this bug. This issue happens mainly on devices with Android 6.0.1. We had tested this game of the following devices and the ad was working fine:
1) Samsung Galaxy S2 (GT-I9100) / Android 4.1.2
2) Xiaomi Redmi 2 Prime (HM2LTE-CU) / Android 5.1.1

The ad was not working in
1) Xiaomi Mi 4 LTE / Android 6.0.1
2) LG Nexus 5 / Android 6.0.1

Country - India
Unity Version : 5.5.0f3 Personal

We didn't got other devices with other android versions to check it.

I hope this gives you more information regarding the issue which we are facing

 

@rasmus-unity, any information about the bug which I have mentioned above

 

Hi,

Why there is no reply for this issue?

 

Sorry for delay on this one, for some reason didn't get e-mail notifications. Our support will contact you to get device logs from the devices which fails.