Search Unity

Total user in analytics different from iTunes connect.

Discussion in 'Unity Analytics' started by Deleted User, Mar 29, 2017.

  1. Deleted User

    Deleted User

    Guest

    I have data from iTunes connect only 7 days data for user download my apps, total is 150 now but in your analytics, I checked everyday, the total user only 23 till today? Which one is right?
     
    Deleted User, Mar 29, 2017
    #1

  2. NoxfallStudios

    NoxfallStudios

    Joined:
    Oct 17, 2016
    Posts:
    17
    Same issue here. During the last two days my app had around 200 downloads in iTunes but analytics says that they were 70. It also says that I have an amount of 373 downloads in Japan but the analytics segment builder says that I only have 10 users. This is a confunsing situation that makes me feel like I have no idea about my app status =s
     
    NoxfallStudios, Apr 6, 2017
    #2

  3. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    @honjiepin, @DownfallAdventurers

    Our Analytics system is only able to count a user once they run your game; iTunes connect can count when a user downloads your app, so that may be one possible source of a discrepancy.

    I would need more details about your app to give a more specific answer. Would you be able to submit a support ticket?

    https://analytics.cloud.unity3d.com/support/

    Please include your project ID and the user totals from iTunes Connect across the relevant time range.
     
    ap-unity, Apr 11, 2017
    #3