[Solved] Commit failed, now Collaborate Window is blank

My collaborator and I are pretty new to Collaborate, so hopefully this will make some sense, as I'm relating information second-hand from him. We are using 5.4.0f3.

I created a new empty project for Collaborate, turned everything on, added an object and a scene for testing purposes, and committed those changes. Everything worked on my end. My collaborator joined the project and created the local version on his machine, which contained the test object and scene, so it was working on his end too.

He proceeded to add an Asset folder containing some of his assets into the project. When he went to commit the changes, he said he received an error: "Failed to connect to core.cloud.unity3d.com port 433: Timed out." Now initially, he said all the models had "the green checkmark" on them, so he thought they had registered, but nothing showed up on my end -- it continued to say that my project was up to date.

Here is a screenshot from his machine. The assets he added to the Asset folder have green ellipses instead of a checkmark. At this point, he had also added some models to the scene, so the Main Scene changes still need to be committed:



However, if he now goes to the Collaborate dropdown in the toolbar, he gets a blank window:



As I mentioned, none of his changes registered with the project (ie, nothing in the project Collaborate dashboard online, and nothing showing up on my machine).

I'm sure there are details I didn't make clear, so let me know if there's anything else that I could provide...

 

Same problem here. Any changes for you today?

 

No, my machine still says I'm up to date on my end. No change on my collaborator's side.

 

@slcrubes @Icemourne im trying to track down that error as well as find a resolution for both of you asap. Is there anyway you could submit a bug report and ping me the case #? Im hoping to get a clearer picture from the affected editor logs.

thank you for reporting the issue. i'll still be investigating on my end.

 

Sure thing, @holliebuckets. It's Case 830611. Thanks!

 

perfect! thank you so much! I'm in Copenhagen this week so I'll be working out of sync with the rest of my team, but technically thats around the clock service! I'l reply to your bug so you know I've started the process

 

Hi!, Calling for help from Poland now, got exactly the same problem, did anyone found a solution to that blank window ?

 

Hi @TomekCoduar! I'm sorry you're running into this issue. Thanks for letting us know what region your in. Are you seeing this issue happen on other machines?

Can you check the following for me?

1. Turn off firewall and proxies.
2. Check if firewall allows these domains through:
   *.unity3d.com
   *.cloud.unity3d.com
   *.*.amazonaws.com
   *.pubnub.com
3. Check if running more than one instance of Unity.

 

Hi @ryan_unity !

The problem occurred when Unity crashed while downloading updates. It is only on my desktop. Tried deleting every conflict file but it didnt change anything. Tried clicking "Restore" on update that was updating when crashed. Nothing changed. On some other post i read that i could delete files in AppData/Roaming/... so that Unity would download those files again. Did it, nothing changed. Right now i completely downloaded my project from cloud and it works, but that is not a solution. At that time i had a few changes that i had copied to new project but what if i couldn't copy it. Right now I am really happy to use Collaborate bcs it is really awesome, and i wouldnt like to change it
Hope that will help somehow to find a fix to that problem.

 

@TomekCoduar I'm glad you got it working again, but you're right that isn't a good solution. In the future, if you run into that situation again, you can try deleting your Collab snapshot file in your project's Library/Collab folder. This well essentially reset Collab's local state and can help you get out of a lot of broken states. I hope you continue to enjoy using Collaborate and let us know if you run into any more issues!

 

@ryanc-unity Thanks for the tip, will remember it I will definitely still use Collab in the future.