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New video player doesn't work on iOS

Discussion in '5.6 Beta' started by Esera, Feb 20, 2017.

  1. Esera

    Esera

    Joined:
    Feb 20, 2017
    Posts:
    9
    So I tried the new video player from Unity 5.6 Beta and I can play videos in the editor. But when I try to build it to my iPhone (no build errors) the video doesn't play at all.

    Does anyone know why it isn't working on iOS?
     
    Esera, Feb 20, 2017
    #1

  2. Esera

    Esera

    Joined:
    Feb 20, 2017
    Posts:
    9
    Just tested it on simulators: There it also works. Is there any reason why it won't work on iPhone 5 with iOS 10.2?
     
    Last edited: Feb 20, 2017
    Esera, Feb 20, 2017
    #2

  3. LeonhardP

    LeonhardP

    Unity Technologies

    Joined:
    Jul 4, 2016
    Posts:
    3,136
    Hi Esera,
    Could you please file a bug report for this issue and reply in here with the case #?
     
    LeonhardP, Feb 20, 2017
    #3

  4. Esera

    Esera

    Joined:
    Feb 20, 2017
    Posts:
    9
    Hi,

    I've reported a bug under #883169

    Thanks for helping!
     
    Esera, Feb 20, 2017
    #4
    LeonhardP likes this.

  5. DominiqueLrx

    DominiqueLrx

    Unity Technologies

    Joined:
    Dec 14, 2016
    Posts:
    260
    Hi Esera!

    Thanks for reporting this bug, we'll have a look soon. One thing that was brought to our attention is that the transcoding our importer is doing produces H.264 videos that may not be compatible with the iOS requirements. I don't have all the details yet as we're not done with the investigation.

    But in the mean time, what you can try is to get a video that is known to play fine on your iPhone, and then take this same video into Unity *without transcoding* and give it a try with the VideoPlayer.

    The tests we are verifying daily run on iPads Mini 1 and 2, which run fine as far as I can see. Our testers use a variety of devices, I'll try to see what is our most recent coverage for iPhone 5.

    Thanks for your feedback, I'll be back if/when I have more information.

    Dominique
    A/V developer at Unity
     
    Last edited: Feb 21, 2017
    DominiqueLrx, Feb 21, 2017
    #5
    Esera and charlesb_rm like this.

  6. Esera

    Esera

    Joined:
    Feb 20, 2017
    Posts:
    9
    Hi,

    So I finally solved the problem: It was indeed the H.264 codec, which couldn't be read by my iPhone.
    I didn't knew that.

    Thanks for helping me,
    Esera
     
    Esera, Feb 22, 2017
    #6