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Invoice not processed?

Discussion in 'Unity Ads' started by milox88, Apr 11, 2017.

  1. milox88

    milox88

    Joined:
    Sep 23, 2012
    Posts:
    92
    I'm sick and tired of how Unity processes invoices. This is so lame, I've sent an invoice on Friday, no reply, no amount deducted, sent another on Monday, because I noticed that the dates are wrong, of course nobody even bothered to reply that the dates are wrong. And the one I sent on Monday is still not processed, I don't know if there's still anything wrong with it for Unity?! Nobody will tell you anything from Unity, you'll just waste your time waiting.
     
    Last edited: Apr 11, 2017
  2. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    23
    Hello Milox,

    I have responded to your ticket.

    Please bear with us, it typically takes 2-3 working days for an invoice to be processed. You will see your money leave your account around this time and a further 30 days to receive the payment.

    This time of year is very busy for our finance team, who are working as hard as they can. We apologize if this means there is a slight delay.

    Feel free to respond to the ticket thread and I can assist you further.
     
  3. enger305

    enger305

    Joined:
    May 7, 2014
    Posts:
    2
    Hi ClaireO,
    I have a same problem, I've sent an invoice from 7 day ago and haven't reply.
    Please check it for me, my email: enger305@gmail.com
    Thank you!
     
  4. romit99

    romit99

    Joined:
    Feb 8, 2014
    Posts:
    5
    I have the same problem as well! I sent an invoice last week and no response yet :(
    my email is romit.dodhia(at)gmail(.)com
    Thank you!
     
  5. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    23
    Hi, @enger305 and @romit99 can you please write in to us at unityads-support@unity3d.com? If you provide your organization name, developerId, and a link to this forum post we will be able to look up the progress on your payment in our system.

    We apologize again. The first 15 days of every month are getting increasingly busy in our Accounts Payable inbox. If it works with your billing cycle, you can send your invoices between the 15th and the end of the month. This is an off-peak time and we will be able to respond more quickly to your emails.

    We are working to improve our systems.

    Thanks for your patience
     
  6. fortunacus

    fortunacus

    Joined:
    Sep 25, 2013
    Posts:
    8
    Please check mine also, i send invoice from 11 april, and no response
     
  7. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    23
    @fortunacus

    Please, can you write in to us at unityads-support@unity3d.com? We need your organization name, developerId, and email to look up the progress on your payment in our system.

    Thanks
     
  8. fortunacus

    fortunacus

    Joined:
    Sep 25, 2013
    Posts:
    8
    I just send you email,checkit