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High frequency crash on windows build about shadow issue

Discussion in 'Windows' started by boshlong, Jul 15, 2016.

  1. boshlong

    boshlong

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    We got the same crash as http://forum.unity3d.com/threads/game-crashing-frequently-due-to-shadows.390517/ with windows build. The crash frequency is very high. Please help.

    Unity version info:
    Version 5.3.3f1 (910d71450a97) Personal
    Thu, 18 Feb 2016 17:56:46 GMT
    Branch: 5.3/release

    Crash stack dump with unity symbol files (uploaded):
    GenerateCombinedDynamicVisibleListJob(CullResults * results) line 602 C++
    JobQueue::Exec(JobInfo * info, int tag, int count) line 345 C++
    JobQueue:: ProcessJobs(void * profInfo, bool * insideFrame) line 717 C++
    JobQueue::WorkLoop(void * data) line 774 C++
    Thread::RunThreadWrapper(void * ptr) line 40 C++
     

    Attached Files:

  2. Tautvydas-Zilys

    Tautvydas-Zilys

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    Are you able to reproduce the crash yourself, or did you only get reports of the crash from the gamers?
     
  3. boshlong

    boshlong

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    No,it only crashed in game of windows build. I can't reproduce it, because it crashed even without any player input.
     
  4. boshlong

    boshlong

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    It's not reported from gamers. It's just our development build. We are not launching it yet. We can't figure it out when it crash because the player is just moving or standing there without inputs.
     
  5. Tautvydas-Zilys

    Tautvydas-Zilys

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    Would it be possible for you to submit a bug, attach your project (which exhibits the crash) and write down all the details you can think of (like it happens after xxx minutes of playing, whether it happens in the editor or only in the built player, etc)? That'd be the quickest way for us to be able to look into it.
     
  6. boshlong

    boshlong

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    I cant attach the project, it's a commercial project, and it need a server backend to run. It only crashed in the windows built player randomly (we tested on ios & android also, no such crash). If your guys can't find out the error with the calling stack, We will try to disable the game object one by one to find it (I think this is the only way we can do now) :(
     
    Last edited: Jul 19, 2016
  7. Tautvydas-Zilys

    Tautvydas-Zilys

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    Many customers submit their games to us and most of them are commercial. That is probably the only way to get this investigated by us...
     
  8. boshlong

    boshlong

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    There are a bunch of backend server and configuration, and they are testing only in our local networking now. It's difficult to deploy anywhere else now. We will think about submit the project when the deployment become easier. And we still looking forward to get your reply if you find the reason of the crash.
     
  9. Tautvydas-Zilys

    Tautvydas-Zilys

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    Fair enough.
     
  10. OneGiantPanda333

    OneGiantPanda333

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    Hi boshlong, we are facing the same bug on iOS: "0x10193f7bc GenerateCombinedDynamicVisibleListJob(CullResults*) (ShadowCulling.cpp:602)". Have you got any useful answer from Unity?
     
  11. Tautvydas-Zilys

    Tautvydas-Zilys

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    We never got a repro project for this issue. If you could provide one, that would be great.
     
  12. meganuke

    meganuke

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    im having this problem now here is the stack trace:

    Code (CSharp):
    1. ========== OUTPUTING STACK TRACE ==================
    2.  
    3. 0x00007FF6E8FEC6A2 (bwc) [c:\buildslave\unity\build\runtime\camera\shadowculling.cpp:617] GenerateCombinedDynamicVisibleListJob
    4. 0x00007FF6E911AD16 (bwc) [c:\buildslave\unity\build\runtime\jobs\internal\jobqueue.cpp:393] JobQueue::Exec
    5. 0x00007FF6E911AF54 (bwc) [c:\buildslave\unity\build\runtime\jobs\internal\jobqueue.cpp:805] JobQueue::ProcessJobs
    6. 0x00007FF6E911AFEB (bwc) [c:\buildslave\unity\build\runtime\jobs\internal\jobqueue.cpp:894] JobQueue::WorkLoop
    7. 0x00007FF6E91D92D8 (bwc) [c:\buildslave\unity\build\runtime\threads\thread.cpp:38] Thread::RunThreadWrapper
    8. 0x00007FF9C1268364 (KERNEL32) BaseThreadInitThunk
    9. 0x00007FF9C18E70D1 (ntdll) RtlUserThreadStart
    10.  
    11. ========== END OF STACKTRACE ===========
    i created a demo project, ensured it crashed, and submitted the bugreport.
    882704
     
  13. Tautvydas-Zilys

    Tautvydas-Zilys

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    Great, thank you!
     
  14. meganuke

    meganuke

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    i have a completely different project which started suffering of the same as soon as i baked the lightmaps, would it be usefull if another bug report is sent?
     
  15. meganuke

    meganuke

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    submited a completely different project, smaller with the same bug.
    Case 888608
     
  16. Tautvydas-Zilys

    Tautvydas-Zilys

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  17. meganuke

    meganuke

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    i have new information that i think might be usefull for the developers.
    how do i add it to the bug report?
     
  18. Tautvydas-Zilys

    Tautvydas-Zilys

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    Just reply to the email that you got that said your case number.
     
  19. diekeure

    diekeure

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