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Forums keeps logging me out

Discussion in 'Forum Issues & Feedback' started by Baste, Aug 2, 2016.

  1. SaraCecilia

    SaraCecilia

    Product Community Manager Unity Technologies

    Joined:
    Jul 9, 2014
    Posts:
    633
    I've brought it up with IT again to ask if anything in Unity ID got updated/changed since many of you are experiencing more frequent login issues the past week. Hoping for a response soon.
     
    JoeStrout and Lex4art like this.
  2. SaraCecilia

    SaraCecilia

    Product Community Manager Unity Technologies

    Joined:
    Jul 9, 2014
    Posts:
    633
    If you have 3rd party cookies enabled and still having login issues, there may be some plugins that are causing these. Does anyone have plugins installed on your browsers?

    We've had cases where users using Chrome with account login were sometimes having problems, and deleting Unity cookies wasn't helping. Then we asked the users to logout and login again and the issue disappeared, and it seemed to be the plugins that were installed.

    Not sure this is the case for everyone, but just trying to track down what's causing these sudden login issues, as the accounts system has not had an update or change lately.
     
  3. JoeStrout

    JoeStrout

    Joined:
    Jan 14, 2011
    Posts:
    5,065
    I can say that I haven't updated Firefox, changed any settings, or changed what plugins I have installed, in many months. Yet the problems here started just last week (and are still going on today).

    But for completeness, here's what I've got:
    [​IMG]
     
  4. Ayfel

    Ayfel

    Joined:
    Feb 28, 2015
    Posts:
    5
    People cannot answer in this post so you will get no info from here xD, it took me many tries to answer here. It seems I need to have several tabs open in the forums (that is the only way I can post, it kicks me out of one but lets me post in another)

    P.S: It might be working better now
     
  5. JoeStrout

    JoeStrout

    Joined:
    Jan 14, 2011
    Posts:
    5,065
    I suspect this might be some sort of server capacity issue. At about the same time that I started being frequently logged out, I think I noticed the Alerts pop-up taking considerably longer to appear. Everything feels a bit slower, but that's where it is especially noticeable.

    So, I wonder if the log-outs are related: some script is trying to keep us logged in, but the servers are taking too long to respond, and so it gives up — with the result that we find ourselves not logged in. This theory doesn't require any changes to our browser environment, or to the server; it could be triggered merely by an uptick in global usage (or server load from some completely different process running on the same machines/network). And it might explain why some people see it and others don't; it would depend partly on how fast the network is between each of us and Unity's servers.

    Just a crazy theory... but it wouldn't hurt to ask the IT folks to check the load history.
     
  6. Eric5h5

    Eric5h5

    Volunteer Moderator Moderator

    Joined:
    Jul 19, 2006
    Posts:
    31,003
    No; this is with Safari, and it just started happening several days ago with no changes on my end. Since a bunch of people suddenly started having problems at the same time, it seems pretty clear this is a server-side change.

    --Eric
     
  7. Baste

    Baste

    Joined:
    Jan 24, 2013
    Posts:
    2,025
    Yeah, this is a very noticeable change from a week ago, tops.

    I'm on Chrome with a bunch of extensions running, but I've had to log in once every two weeks or something since the last time this was a problem. Now I've had to log in every time I come back to the site. I keep logged in while I'm browsing, but other than that, a new login is neccessary every time I return.
     
  8. JoeStrout

    JoeStrout

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    Jan 14, 2011
    Posts:
    5,065
    Exactly the same for me.
     
  9. eses

    eses

    Joined:
    Feb 26, 2013
    Posts:
    634
    I'm getting logged out whenever I:

    - Restart Firefox (latest beta always)
    - Come back from other tabs after a while (after 15-30 minutes)
    - Sometimes reload page is enough to kick me out

    I've stopped caring about this...
    I just have automatically filled username and password saved, so I can login with couple of mouse clicks...

    This has been going on for maybe a year or how long?

    I've got many addons installed, using stylish to for Unity forums re-skinning

    But TBH I find it bit unlikely that issue would be purely caused by user browser configuration.

    I haven't had any similar issues on other forums...

    of course it could be, but then again,

    maybe they are using some not-so-good method for user login / monitoring related thing....
     
  10. HiddenMonk

    HiddenMonk

    Joined:
    Dec 19, 2014
    Posts:
    837
    As a request, can we temporarily have the id and password login input fields directly on the top of every forum page if we are logged out so that our browsers can remember our id and passwords and we can loggin with a single button click?

    P.s. I am on a android tablet using chrome.
     
    Last edited: Mar 22, 2017
  11. Meltdown

    Meltdown

    Joined:
    Oct 13, 2010
    Posts:
    5,063
    I'm in Chrome, on Windows 10, 64-bit, and have to log in again every single time. This never used to happen though.

    I don't have any plugins installed. Fairly fresh install of windows. Clearing cookies doesn't help.
     
  12. SaraCecilia

    SaraCecilia

    Product Community Manager Unity Technologies

    Joined:
    Jul 9, 2014
    Posts:
    633
    Yeah, doesn't sound like plugins are the issue here. I've asked the team working on the accounts system to chime in here directly in the thread to gather more information.
     
    chelnok, eses and JoeStrout like this.
  13. Gruguir

    Gruguir

    Joined:
    Nov 30, 2010
    Posts:
    193
    Test :) i suspected the issue was not on my side, i'm glad to find this thread. (Chrome/Edge, Windows 10 64)
    Edit : Oh and it worked this time
     
  14. Murgilod

    Murgilod

    Joined:
    Nov 12, 2013
    Posts:
    2,381
    I've tried on four different browsers, three of them with no third-party extensions and I'm still getting logged out all the time.
     
  15. Meltdown

    Meltdown

    Joined:
    Oct 13, 2010
    Posts:
    5,063
    Sounds like we have a Cookie Monster
     
  16. brisingre

    brisingre

    Joined:
    Nov 8, 2009
    Posts:
    79
    It's happening to me too. Has been for weeks.
     
  17. Eric5h5

    Eric5h5

    Volunteer Moderator Moderator

    Joined:
    Jul 19, 2006
    Posts:
    31,003
    It seems to be fixed now, or at least I haven't had to log in again today.

    --Eric
     
  18. JoeStrout

    JoeStrout

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    Jan 14, 2011
    Posts:
    5,065
    Agreed, it does seem better today.

    (I bet the IT staff are going to say they haven't changed anything — I still suspect it's a server load issue.)
     
  19. unicat

    unicat

    Joined:
    Apr 8, 2012
    Posts:
    228
    Yes, seems to work now.
     
  20. andreaspoulsen

    andreaspoulsen

    Unity Technologies

    Joined:
    Sep 30, 2016
    Posts:
    18
    We did change something. And we're glad it seemed to work. I still suspect that the old problem that have persisted for a few months still is present. We're aware of it and investigating.
     
    SaraCecilia, chelnok and JoeStrout like this.
  21. Gruguir

    Gruguir

    Joined:
    Nov 30, 2010
    Posts:
    193
    nope still here
    edit : On another thread i can't post or 'like' at all
     
  22. SaraCecilia

    SaraCecilia

    Product Community Manager Unity Technologies

    Joined:
    Jul 9, 2014
    Posts:
    633
    Can you link me the thread?
     
  23. Gruguir

    Gruguir

    Joined:
    Nov 30, 2010
    Posts:
    193
  24. sngdan

    sngdan

    Joined:
    Feb 7, 2014
    Posts:
    213
    This is an ongoing joke from Unity to test patience level of users...it will never stop.
     
  25. MV10

    MV10

    Joined:
    Nov 6, 2015
    Posts:
    1,847
    Still not fixed for me, either. I have to login on the first visit (not having problems replying, navigating, etc)
     
  26. Cleverlie

    Cleverlie

    Joined:
    Dec 23, 2013
    Posts:
    29
    I have these problems too, is a pain in the arse to re login each time I want to reply some thread or check my alerts, the logged in state stays for not too long,

    that's happening to me too, and I use the "remember me" check, also I have firefox updated and I didn't restrict anything with the cookies, there was a time when I could keep logged in, so I know for sure it worked with my current config, this something server side, not user side.
     
  27. Eric5h5

    Eric5h5

    Volunteer Moderator Moderator

    Joined:
    Jul 19, 2006
    Posts:
    31,003
    If it was completely server side surely it would affect everybody? Because I can stay logged in now. (At least on the forums...I'm still always logged out of Answers.)

    --Eric
     
  28. SaraCecilia

    SaraCecilia

    Product Community Manager Unity Technologies

    Joined:
    Jul 9, 2014
    Posts:
    633
    We're using another solution for logging in using Unity ID to Answers, trying to move away from that solution but it's a very slow process. Seems several people (that have been very active) are suffering from this.
     
  29. brisingre

    brisingre

    Joined:
    Nov 8, 2009
    Posts:
    79
    This has started happening to me again.
     
  30. artofcode

    artofcode

    Joined:
    Mar 18, 2013
    Posts:
    1
    It was broken for me for ages until I finally found out about the 3rd party cookies exception mentioned some posts before.
    Using chrome, I went to Settings > Privacy > Content Settings > Manage Exceptions (Under 'Block third-party cookies and site data') and added these two lines with 'Allow' as behavior (exactly as typed below, with the brackets)

    [*.]unity.com
    [*.]unity3d.com

    That seems to do the trick and allowed me to stay logged in. Simply disabling 3rd party cookies should work as well, but wouldn't recommend it for daily use on other sites.
     
  31. anicecompany

    anicecompany

    Joined:
    Jul 29, 2015
    Posts:
    15
    Logs out after 1-2 seconds. Win 7, Chrome Version 57.0.2987.133 (Stays logged in on Firefox)
     
  32. Cleverlie

    Cleverlie

    Joined:
    Dec 23, 2013
    Posts:
    29
    I don't know what or if unity guys did something recently, but my user seems to work fine again since last couple of days