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[Solved] February 16th: Cannot Download Entry issues

Discussion in 'Unity Collaborate' started by andyk-unity, Feb 16, 2017.

  1. andyk-unity

    andyk-unity

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    We've received a number of reports concerning "Cannot Download Entry" errors that have come in over the past hour.

    We are currently investigating and will have an update ASAP.

    Thank you for your patience.


    --Andy K

    Update: If you were experiencing the error, please close and restart your editor, it should work appropriately now.
     
    Last edited: Feb 16, 2017
    andyk-unity, Feb 16, 2017
    #1
    Platecek likes this.

  2. Strumpetplaya

    Strumpetplaya

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    My friend I am working with is still getting this error after closing and restarting his editor.
     
    Strumpetplaya, Feb 16, 2017
    #2

  3. sammyben

    sammyben

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    I am also still getting this error, even after a clean install of Unity
     
    sammyben, Feb 16, 2017
    #3

  4. dmyoussef

    dmyoussef

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    i had this is issue too like 15 mins ago, the restarting of editor didn't help, had to postpone work until tomorrow...
     
    dmyoussef, Feb 16, 2017
    #4

  5. lparlin

    lparlin

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    As a heads up, the problem seems to extend beyond just "Cannot Download Entry". I'm working on two projects with a friend - he owns one, and I own the other. Neither of us can download either of the two projects, or commit any changes.

    The problem appeared earlier today, at approximately 14:00, and resolved itself around 16:00 GMT. It seems to be back now, since about 22:30 GMT.

    Seems like some sort of server issue.

    EDIT: Collaborate has now gone from "Cannot Download Entry" to simply not connecting at all, leaving us with the "Start Now" button. This is actually good news. When this happened earlier today, the issue resolved itself within about 30 minutes. Seems like they're restarting the servers or something. :rolleyes:

    EDIT 2: 08:30 GMT and collaborate is still down. It's connected, and tells me I have new files to download, but now I'm getting "Cannot Download Entry" again.
     
    Last edited: Feb 17, 2017
    lparlin, Feb 16, 2017
    #5

  6. burnill

    burnill

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    Still down for me
     
    burnill, Feb 17, 2017
    #6

  7. Domanxs

    Domanxs

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    Issue not resolved. The issue was resolved for a brief moment during Midnight or so, but just that once.
     
    Domanxs, Feb 17, 2017
    #7

  8. Platecek

    Platecek

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    Feb 14, 2017
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    Still cannot download. This is srsly sad :( i pay for this software for a reason. Atleast i think that would be fair to inform us about progress of this issue and if ur atleast working on it.

    Thanks for any information.
     
    Platecek, Feb 17, 2017
    #8

  9. NitrOxygeN

    NitrOxygeN

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    Same problem for me. It's just beta so S*** happens =/
     
    NitrOxygeN, Feb 17, 2017
    #9

  10. br0kenp0ly

    br0kenp0ly

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    Same problem here. All my team members are also experiencing it, so it`s not looking to be a great day to collaborate :/
     
    br0kenp0ly, Feb 17, 2017
    #10

  11. Woebin

    Woebin

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    Yeah, for what it's worth, my team is experiencing this issue as well. It worked for a bit last night at least.

    Is there a way of downloading all the current project files from the browser as one package? That'd at least allow us to work. I realize there's downloading every individual file, but uh, that's a really bad option.
     
    Woebin, Feb 17, 2017
    #11

  12. SophiaC

    SophiaC

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    Hi guys,

    Thanks for making us aware of this.

    It should be fixed now, but you may experience higher latency in Europe.

    - Sophia
     
    SophiaC, Feb 17, 2017
    #12
    br0kenp0ly and Ploteus like this.

  13. Cott

    Cott

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    Working fine for me now. Thanks a lot. From UK.
     
    Cott, Feb 17, 2017
    #13
    SophiaC likes this.

  14. br0kenp0ly

    br0kenp0ly

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    Working here too! Thanks!
     
    br0kenp0ly, Feb 17, 2017
    #14
    SophiaC likes this.

  15. atomtwist

    atomtwist

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    Works in Denmark!
    Thanks for the quick fix guys :)
     
    atomtwist, Feb 17, 2017
    #15
    SophiaC likes this.

  16. einerdek

    einerdek

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    We're having the same problem right now from Spain :(, any updates?

    UPDATE:
    Working fine now at 21:49 GMT +1

    Thanks!
     
    Last edited: Feb 17, 2017
    einerdek, Feb 17, 2017
    #16

  17. Budan18

    Budan18

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    Had no issue with this until 15 minutes ago.
    Working from Belgium.
    Testing from Windows 10 to Mac environment
     
    Budan18, Feb 17, 2017
    #17

  18. atomtwist

    atomtwist

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    Yes. It started happening again right about now. Denmark. Worked fine the whole day, but now same error..

    EDIT:
    This has worked for me right now:

    Services>Settings>Unlink Project -> Relink Project ID + Restart Unity
     
    Last edited: Feb 17, 2017
    atomtwist, Feb 17, 2017
    #18

  19. unity-tuesday

    unity-tuesday

    Unity Technologies

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    We're shifting some things around at the moment to make sure that there is a permanent fix to this situation that we can have up as quickly as possible, so thanks for letting us know you're still hitting the error. At this time, restarting the editor should get you running again. We'll continue to update with any new developments here. Sorry for the frustration this is causing!
     
    unity-tuesday, Feb 17, 2017
    #19

  20. unity-tuesday

    unity-tuesday

    Unity Technologies

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    The issue is resolved at this time. Please post in here if you're somehow still running into this issue after a restart of the editor.
     
    unity-tuesday, Feb 18, 2017
    #20
    einerdek likes this.

  21. MrLucid72

    MrLucid72

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    https://i.imgur.com/QmmFjh1.png

    Still getting it :/ 5.5 patch 4
     
    MrLucid72, Feb 22, 2017
    #21

  22. Roughjericho

    Roughjericho

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    Still getting this. 5.5.0 f3
     
    Roughjericho, Feb 24, 2017
    #22

  23. unity-tuesday

    unity-tuesday

    Unity Technologies

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    Hi @dylanh7244 and @Roughjericho, can you message me your project IDs or submit a ticket through the form on your project in the dashboard so that I can take a look and see what might be causing this issue for you?
     
    unity-tuesday, Feb 24, 2017
    #23

  24. andrew-lukasik

    andrew-lukasik

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    I just experienced this issue (U5.6b8). Deleting Library/Collab folder helped but... it also created a pretty long change list (or revealed badly versioned ones? can't tell)
     
    andrew-lukasik, Mar 27, 2017
    #24
    ThiagoVT likes this.

  25. Anthelmed

    Anthelmed

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    New case here (Unity 5.6.1f1), after an endless loop the error "Cannot download entry" popped,
    It seems the .meta and source of sound files break the collab.
    Delete the Library/Collab folder won't help.

    I'm working on PC (windows 10) and the others on Mac.
     
    Anthelmed, Jun 14, 2017
    #25

  26. Ryan-Unity

    Ryan-Unity

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    Hi @Anthelmed! Can you try downloading your project from the Cloud again into a new folder?
     
    Ryan-Unity, Jun 14, 2017
    #26

  27. Anthelmed

    Anthelmed

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    Hi, I already do that yesterday and it's not helping.

    However we found the problem this morning, the Google Drive App on Mac create "Icon" file. I don't know why but collab don't like those.

    We will add an exception to the collabIgnore.
    Thanks for your rapidity.
     
    Anthelmed, Jun 15, 2017
    #27
    carlosunseri and Ryan-Unity like this.

  28. F-N

    F-N

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    I'm also experiencing this error right now... What should I do???
     
    F-N, Aug 13, 2017
    #28

  29. Ryan-Unity

    Ryan-Unity

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    Hi @F-N! Have you tried deleting your Collab folder inside of your project's Library folder?
     
    Ryan-Unity, Aug 14, 2017
    #29

  30. F-N

    F-N

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    Thanks for your response @ryanc-unity
    I did what you said and Collab is working again!
    It was quite a big task to synch everything since pulling the changes of the other teammember made me lose my own changes.
    Nevertheless I'm glad that it's functioning like it should right now :)
     
    F-N, Aug 19, 2017
    #30
    Ryan-Unity likes this.

  31. AshwinTheGammer

    AshwinTheGammer

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    @ryanc-unity Yes I`m also getting this message I dont want to lose my project and my team has worked hard on the game. Please Help me! I`m from Asia.
     
    AshwinTheGammer, Jan 3, 2018
    #31

  32. greg_hart

    greg_hart

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    And if quitting, deleting Library/Collab and reopening doesn't fix it, are there other remedies? I've also tried just deleting the Library/Collab/CollabSnapshot_....txt file. Appears that I'm getting ping pong'ed between "Cannot download entry" and "Cannot submit change to server". This is after starting with a fresh project in Unity. Thanks for any help.

    upload_2018-1-11_13-5-38.png
     
    greg_hart, Jan 11, 2018
    #32

  33. Ryan-Unity

    Ryan-Unity

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    Hi @greg_hart! If those methods aren't working then try re-downloading your project into a new directory. Also, there have been some instances where installing a 5.6.X version of Unity on the same machine and then re-opening the project clears away these errors. Let me know if either of these workarounds work for you.
     
    Ryan-Unity, Jan 12, 2018
    #33

  34. rpeer

    rpeer

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    Nov 19, 2017
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    Re-downloading the project into a new directory does not work. Are there any other options?
     
    rpeer, Feb 21, 2018
    #34

  35. Ryan-Unity

    Ryan-Unity

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    Hi @rpeer! Have you checked if your project is archived on the Developer Dashboard? You can also try deleting your Collab folder inside of your project and downloading a 5.6 version of Unity. Do any of those options unblock you?
     
    Ryan-Unity, Feb 21, 2018
    #35

  36. newlife

    newlife

    Joined:
    Jan 20, 2010
    Posts:
    1,081
    We are facing the same issue here. Tried to remove the Collab folder, redownload the project but nothing.
    This is the entries in the editor log:

    [Collab 2018-0306 13:14:34 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 81
    [Collab 2018-0306 13:14:34 GMT] DownloadEntryRequest failed, Reason: 504 Url: https://collab.cloud.unity3d.com/ap...cache/source/cf82b3f10ee8caca53b87577a4c63d9d Result:
    [Collab 2018-0306 13:14:34 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 81
    [Collab 2018-0306 13:14:34 GMT] DownloadEntryRequest failed, Reason: 504 Url: https://collab.cloud.unity3d.com/ap...cache/source/3f1db6e4e0f43af26fc211570f705c3c Result:
    [Collab 2018-0306 13:14:34 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 81
    [Collab 2018-0306 13:14:34 GMT] DownloadEntryRequest failed, Reason: 504 Url: https://collab.cloud.unity3d.com/ap...cache/source/926698766b4df5bf3ec9ff57f8dc5093 Result:
    UPID Received '3c664128-dfd4-432a-afbd-6287debc9a56'.
    [Collab 2018-0306 13:16:55 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 81
    [Collab 2018-0306 13:16:55 GMT] DownloadEntryRequest failed, Reason: 500 Url: https://collab.cloud.unity3d.com/ap...cache/source/3e4504f30f2040f9b4f07c1ebd542d69 Result:
    UPID Received '3c664128-dfd4-432a-afbd-6287debc9a56'.
    [Collab 2018-0306 13:23:07 GMT][Error] 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Jobs/CollabUpdateAsyncJob.cpp' at line 1034
     
    newlife, Mar 6, 2018
    #36

  37. newlife

    newlife

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    It has been fixed by closing and reopening Unity once again.
     
    newlife, Mar 7, 2018
    #37

  38. carlosunseri

    carlosunseri

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    Sep 28, 2011
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    "Icon" files from Google Drive on Mac were also causing me tons of trouble. Deleting them from the Project made Unity Collab work - thank you so much!
     
    carlosunseri, Jan 17, 2019
    #38