Video Ads often get on error

Hello,

We are testing Unity Ads module within our application, not yet published on Google Play.

Video Ads starts normally at app launch but has sometimes problems to finish (no skip available in this model).

We noticed that half of the time video Ads had failed to finished due to loading error ? Why ? Is this because we are not officially on Google Play ? Or any other reason ? We are testing on WiFi, so bandwidth is optimal.

Any idea ? Did you notice this also ?

Thank you.

Jmstarapp.

 

Hello JMStarApp68,

Attaching a logcat log to this type of question, returns faster answer.

Regards,

 

Sounds like you experienced a network error during playback, is that correct?

Even if you're using WiFi, there can still be network issues while streaming. Unity Ads attempts to cache videos before being shown in order to avoid this. However, if you attempt to show before the video is cached, Unity Ads will attempt to stream it instead.

Network errors only occur when Unity Ads encounters an issue while streaming a video ad. They typically occur due to packet loss or slower network speeds. However, they can also occur due to shared bandwidth as well, such as when your device is downloading updates in the background.