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[Critical Payments Bug] Same card #, different expiration date/security code causing issues

Discussion in 'Assets and Asset Store' started by MrLucid72, Jun 20, 2016.

  1. MrLucid72

    MrLucid72

    Joined:
    Jan 12, 2016
    Posts:
    988
    I think there's some sort of DB issue locally with Unity asset store that once stored my old debit card,

    and I now got a replacement debit card (same #, different expiration date and 3 digit code), I can/could make purchases anywhere and everywhere... except Unity store. I even called my bank to make sure, and they said they didn't even see an attempt go through, meaning it's rejecting during local validation.

    Now even if I use my old card info, it would pass locally, then reject to my bank because of invalid date/code.

    It's quite the paradox.

    Temporarily: Is there a way to wipe my payment info clean?
    Permanently: Perhaps detect for different date/cv prompting to update old card?

    I can't make any purchases until this is resolved :/ I have $135 ready to spend after resolved :) Let me know what can be done~
     
  2. MrLucid72

    MrLucid72

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  3. Thomas-K989

    Thomas-K989

    Unity Technologies

    Joined:
    Nov 8, 2011
    Posts:
    51
    Please contact support@unity3d.com

    They can help you and forward your request to someone responsible for our payment gateway. They will need some more detailed information which are probably not a good idea to post on this forum.
     
  4. MrLucid72

    MrLucid72

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    Hi Thomas --

    Normally I wouldn't post on the forum about this, it's just that I did already send an email to that contact 4 days ago and have had no response yet, so suddenly I'm getting a bit nervous with time pressure (production is halted for 2 devs until I can deliver the assets that can't be substituted for a placeholder).

    Cheers~
     
  5. MrLucid72

    MrLucid72

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    Hi Thomas, it's been about 1.5 weeks since I emailed support with a couple follow ups - no idea if it's being handled : is it possible to help me follow up? Seems that I can indefinitely buy things from asset store until this is resolved :/
     
  6. John-G

    John-G

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    Mar 21, 2013
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    A work around for the issue may be to setup a paypal account using that card, and then use PayPal to purchase from unity.
     
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  7. MrLucid72

    MrLucid72

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    Oho! you're smart :) Going to try this. It's been about 10 days and no response yet :/
     
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  8. MrLucid72

    MrLucid72

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    Just following up that the PayPal workaround works (yep - guy above is genius for the suggestion), but the bug still exists -- if anyone gets an updated/replaced debit card with the same card # but different expiration/CVC code, they will all experience this same bug (in a matter of time)
     
    Last edited: Jul 14, 2016