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Not received your activation email? Please read!

Discussion in 'Editor & General Support' started by caitlyn, Jun 6, 2009.

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  1. caitlyn

    caitlyn

    Joined:
    Jun 20, 2008
    Posts:
    402
    For some reason, our automatic notifications of serial numbers are being blocked by a hardware spam filter outside of our company, before it can even reach your box. This is affecting gmail, googlemail, hotmail and yahoo accounts. Probably more. The is a new development of last Friday. It's frustrating because this is happening outside of Unity Technologies. Our Sysadmin team is hard at work finding the problematic mail filter system (again, outside of UT), and creating an alternate route.

    Our Support department is working an extra 18 hours a day this weekend to help. If it has taken more than 15 minutes and you have not yet received your serial number, immediately email us, support@unity3d.com, with the name and email used to purchase Unity, and our dedicated support team (who is working 18 hours a day) will manually send you your serial number and activation info ASAP.

    If you have not received it, mail us right away at support@unity3d.com

    Did I mention 18 hours a day this weekend? Send pizza and snacks to the Copenhagen address on our website. :)
     
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