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Web player doesn't work on Windows 8.1 (Internet Explorer 11)

Discussion in 'Windows' started by frankhoffy, Oct 8, 2013.

  1. frankhoffy

    frankhoffy

    Joined:
    Jun 1, 2013
    Posts:
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    When I go here in IE 11, Unity tells me that the web player is not installed. Can anybody else confirm that it does not work in IE 11? I'm using the full RTM version of 8.1 that I installed from MSDN, so this is not the preview version.

    I tested this on two machines that had IE 11 installed, and both can't detect the web player. It worked on a Windows 8 box though.
     
  2. Tomas1856

    Tomas1856

    Unity Technologies

    Joined:
    Sep 21, 2012
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    3,875
    Yes, this is a known bug, it will be addressed when Unity 4.3 comes out.
     
  3. frankhoffy

    frankhoffy

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    Jun 1, 2013
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    Thanks for your response. Any idea when 4.3 will be released?
     
  4. wipeer

    wipeer

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    Mar 23, 2009
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    13
    Windows 8.1 is officially out, any progress?
     
  5. Aurore

    Aurore

    Director of Real-Time Learning

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    Aug 1, 2012
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    We don't have a release date yet.
     
  6. lakru

    lakru

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    Feb 19, 2008
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    One question. When you say it will be fixed in 4.3, is that the unity editor or the webplayer?

    Also any news regarding this is highly appreciated, cause we have clients who can't use our solutions.
     
  7. sumitsharma

    sumitsharma

    Joined:
    Oct 30, 2013
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    15
    I think you could better check or wait for a new update of the web player. May be the current version is having some glitches for windows 8.1.
     
  8. Schubkraft

    Schubkraft

    Unity Technologies

    Joined:
    Dec 3, 2012
    Posts:
    1,070
    Hey guys,

    we'll have a fix for a part of this issue in 4.3 which will be coming before too long. With that you can use the webplayer in the 32bit version of IE11.
    For the 64bit version however considerably more effort is required and we are investigating it at the moment since we don't support 64bit browsers right now.

    I hope it is not too much of an hassle for the time being for you.
    Cheers!
     
  9. frankhoffy

    frankhoffy

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    Jun 1, 2013
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    For me, it's becoming a pretty big issue. All of my clients are running IE, but I can't develop against it since I'm on Windows 8.1 64 bit. I'm probably going to need to re-install this machine with Windows 8.

    By the way, I downloaded the 4.3 web player today and saw no difference.
     
  10. Chris-Sinclair

    Chris-Sinclair

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    Jun 14, 2010
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    I installed the 4.3.0f4 Web Player and it's still not working for me in Internet Explorer 11.0.9600.16438 on Windows 8.1 64bit. Still working perfectly fine in Firefox. I understand that the plugin models between the two browsers are different, I also understand that moving to 64 bit is not a trivial task. I hope this gets resolved soon because I do use it for development and end users use it.
     
  11. Schubkraft

    Schubkraft

    Unity Technologies

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    As mentioned earlier the 64bit version isn't supported. The issue for the 32bit version should be fixed soon.
     
  12. Chris-Sinclair

    Chris-Sinclair

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    I apologize for the post, it was not clear. I was trying this with IE 32bit (it was just the OS was 64 bit).

    Also, we've tested on a Windows 7 machine running IE11 32bit with the same failure to load. Rolling back to IE10 has Unity loading fine. Not sure if this is also a known issue for you; I suspect it is.

    Thanks for your quick response that the hotfix is coming soon.
     
  13. Moorepheus

    Moorepheus

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    Nov 19, 2013
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    IE 11 and UnityWebPlayer 4.3 does not fix this issue. I still have it.

    Windows 7 Pro, IE 11.0.9600.16428 (32bit)
     
  14. Dom3D

    Dom3D

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    Dec 19, 2012
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    21
    @Unity the reports we are getting are that the MS auto-updater pushes IE11 to them. It's therefore important that it works.
     
  15. SuperbStarling

    SuperbStarling

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    Nov 21, 2013
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    I am also getting this issue with IE 11 on Windows 7 from Unity 4.3.0f4 web builds
     
  16. jumpsk

    jumpsk

    Joined:
    Oct 18, 2013
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    Any updates on this? This is a serious issue -- over 20% of our Web traffic appears to be using IE11 and since they can't play, it's impacting business significantly. And it's only going to get worse, since as Dom3D observed, IE11 is being sent out over auto-update.

    When can we expect a fix? And is there a workaround in the meantime?
     
  17. GenericGame

    GenericGame

    Joined:
    Nov 26, 2012
    Posts:
    206
    I have the same issue, it greatly affects my rating for a game I made:
    http://www.kongregate.com/games/zornifried/downhill-omg-2
     
  18. perlohmann

    perlohmann

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    Feb 12, 2009
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    Are there any update on this?
    As it has already been mentioned then IE 11 is being pushed out on windows update. We have clients complaining about our solutions not being available on IE 11.

    Any dates, road plan etc. would be welcome
     
  19. Chris-Sinclair

    Chris-Sinclair

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    Jun 14, 2010
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    Unity 4.3.1 has been released which fixes the issue (at least for us running Windows 7 and 8.1 with IE 11 here in the office). However, we also had to update our jQuery and UnityObject2.js (and/or UnityObject.js) scripts as well.

    You can download the latest versions of UnityObject2 script from here: http://docs.unity3d.com/Documentation/Manual/WorkingwithUnityObject.html (or here for UnityObject.js: http://docs.unity3d.com/351/Documentation/Manual/WorkingwithUnityObject.html)

    EDIT: I suspect the core problem is listed in the 4.3.1 Release Notes:

     
  20. clever

    clever

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    Oct 11, 2012
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    Still not working! Losing customers!!
     
  21. Fisherensy

    Fisherensy

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    Dec 29, 2013
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    It's not working for me either, since I'm using Internet Explorer and downloaded Unity Web Player. $untitled.png
     
  22. bogdanmuri

    bogdanmuri

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    Nov 17, 2012
    Posts:
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    Try running Google Chrome as admin.
    It worked for me :)
     
  23. clu_program

    clu_program

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    May 23, 2014
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    Add the website to the IE compatibility list and it will work, just restart browser after adding.
     
  24. junctionboss

    junctionboss

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    May 11, 2014
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    Actually, no it still does not work, I just tried it. Installed player, yet it still asks to 'install web player' via button which still shows on screen. I even quit IE and restarted IE, still no luck.

    I even added to compat list, no luck.

    thx
    jb
     
  25. junctionboss

    junctionboss

    Joined:
    May 11, 2014
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    That's not an answer, some of us prefer IE 11 because its default, it works, and it avoids having to install yet another web browser if some is so inclined not to want to, plus it should just 'work' regardless.

    thx
    jb
     
  26. junctionboss

    junctionboss

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    May 11, 2014
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    SO when is the fix coming out ?
     
  27. junctionboss

    junctionboss

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    May 11, 2014
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    Well we 're up to 4.6, anyday on when fix is going to be ready ?;)

    It seems there is no 64 bit version yet of web player, so why then does the app even try to install on 64 machines, can't unity 'detect' 64 bit and stop wasting peoples time and force them to go fish to find sollutions ? How hard could it be guys ;)
     
  28. greatkourosh

    greatkourosh

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    Apr 26, 2017
    Posts:
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    Very disappointing ...
     
  29. TechieB

    TechieB

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    Oct 1, 2017
    Posts:
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    You say how hard can it be,
    then why don't you do it?
    These things take time and aren't that easy, so chill.
    Also, not sure that chrome actually works with Unity Web Player still.
    Newest version of Firefox does not support Unity Web Player.
    However, IE 11 still runs the Web Player just fine for me (64-bit Win 10 OS). -_('-')_-
    Also, OPERA does not support it either, as it runs on Chromium.

    http://answers.unity3d.com/questions/1174120/unity-not-working-in-opera.html
    I had a site for Firefox stating that it was no longer supported, but I have lost that unfortunately... >->
     
    Last edited: Oct 1, 2017