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Chargeback... when will it stop?

Discussion in 'Assets and Asset Store' started by CatOnTheRoof, Jun 25, 2013.

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  1. CatOnTheRoof

    CatOnTheRoof

    Joined:
    Dec 8, 2011
    Posts:
    112
    Hello,

    I've seen my sales being hit all through May and now June too. I did received the Unity management email about the stolen/fake credit card making massive purchases on the store. But I want to know when will Unity stop making these chargebacks... Not a pretty thing to see your sales go negative all the time :(

    Thanks,
    N.
     
    CatOnTheRoof, Jun 25, 2013
    #1

  2. napster

    napster

    Joined:
    Jun 15, 2012
    Posts:
    313
    I too disappointed with no. of chargebacks in April and May, but as of now no chargebacks in June month and i hop there will be no more refunds :)
     
    napster, Jun 26, 2013
    #2

  3. 3duniversalimage

    3duniversalimage

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    Sep 26, 2012
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    i am totally disappointed upon the chargeback in unity Assets store
     
    3duniversalimage, Mar 28, 2014
    #3

  4. DutchWarfare12

    DutchWarfare12

    Joined:
    Jan 13, 2012
    Posts:
    64
    i am going to contact unity! in the law or the terms and aggreements it sayes nothing that the publisher needs to pay back for a stolen creditcard. they charged me today of 3 packs that had be sold over 3 months ago! this is a job for the enshurance of the guy who the creditcard is from and not of the publishers. this sounds more like a scam from unity!
     
    DutchWarfare12, Jul 26, 2014
    #4

  5. SpookyCat

    SpookyCat

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    Can I ask how you know that the chargebacks are for sales 3 months prior? Does Unity send out an email with the info? I have had chargebacks but not received any info from Unity, surely they should send out an email with the details such as the invoice number so that can be removed from any customer support lists. After all it is our property that is being stolen.
     
    SpookyCat, Jul 26, 2014
    #5

  6. Dantus

    Dantus

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    @SpookyCat, I agree that they should provide more information like that.
     
    Dantus, Jul 26, 2014
    #6

  7. DutchWarfare12

    DutchWarfare12

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    the product that was charged back of me hesent been sold for 3 months so yea...
     
    DutchWarfare12, Jul 26, 2014
    #7

  8. nbg_yalta

    nbg_yalta

    Joined:
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    Posts:
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    It's just unbelievable, how the heck a man, who already bought the product, can take his money back. Does this mean that he just received the product for free? Can somebody explain me this strange system, because its a complete disappointment!
     
    nbg_yalta, Aug 6, 2014
    #8

  9. UnLogick

    UnLogick

    Joined:
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    Posts:
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    Man, talk about necro post! Leave old threads be man. The situation is no where near what it was back then.

    It most likely means someone bought your asset with a stolen credit card or something similar. I've seen two charge backs on my packs since January, so I wouldn't call this a serious problem.
     
    UnLogick, Aug 6, 2014
    #9

  10. Aiursrage2k

    Aiursrage2k

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    Yeah i wonder how prolific it is, i guess you would get more chargebacks if you sold more items. Seems to be fairly low in my case as well, but i am not selling hundreds of units per month
     
    Aiursrage2k, Aug 7, 2014
    #10
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